Solen Wellness (“Solen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, book an appointment, or receive services at our Miami, Florida location.
This policy covers general business and website information. If you are a patient, health information we create or receive in connection with your care is also protected under HIPAA and is described separately in our Notice of Privacy Practices.
By using our website or services, you agree to the practices described here.
Information you give us directly:
Information collected automatically when you visit our website:
Information from third parties:
We use information to:
If you provide your mobile number, you consent to receive text messages from Solen Wellness related to appointment scheduling, confirmations, reminders, and aftercare.
Marketing texts are sent only with your separate express written consent. Message frequency varies. Message and data rates may apply.
Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties for their own marketing purposes.
We do not store full payment card numbers on our systems. Payment cards — including cards kept on file under our Cancellation Policy — are stored and processed by a PCI-DSS compliant third-party payment processor. We retain only limited information such as the card brand, last four digits, and expiration date.
We do not sell your personal information. We may share information with:
Our website uses cookies and similar technologies for functionality, analytics, and advertising. We may use tools such as Google Analytics and Meta Pixel to understand how visitors use our site and to deliver relevant ads.
You can control cookies through your browser settings. Disabling cookies may affect site functionality. We honor Global Privacy Control (GPC) signals where required by law.
We will never use your photographs, before-and-after images, testimonials, or likeness for marketing, social media, or advertising without your separate, specific, written authorization. You may revoke that authorization at any time in writing, though we cannot recall materials already published or distributed.
We retain medical records for the period required by Florida law and applicable professional regulations. Business and marketing records are retained only as long as necessary for the purposes described in this policy or as required by law.
Depending on where you live, you may have the right to:
Patients have additional rights regarding protected health information described in our Notice of Privacy Practices. To exercise any right, contact us at 786-485-3121. We may need to verify your identity before responding.
We use administrative, technical, and physical safeguards designed to protect your information, including access controls, encryption in transit, and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed to children under 13, and we do not knowingly collect their information online. Clients under 18 require the consent of a parent or legal guardian for any service, where permitted by Florida law.
Our website may link to third-party sites and social media platforms. We are not responsible for their privacy practices. Review their policies directly.
We may update this Privacy Policy at any time. The “Last Updated” date above reflects the most recent revision. Material changes will be posted on our website. Continued use of our services after changes constitutes acceptance.
Solen Wellness
8410 W Flagler St Ste 201, Miami, FL 33144
Phone: 786-485-3121