All sales at Solen Wellness are final. We do not offer refunds, exchanges, or account credits on services, packages, memberships, gift cards, or retail products.
We know that's a firm policy, so here's the reasoning: aesthetic and wellness treatments involve provider time, single-use pharmaceutical product drawn specifically for you, and consumable supplies that cannot be recovered or resold once opened. Pricing reflects the service performed and the expertise applied — not a guaranteed outcome.
Please ask every question you have during your consultation. We would much rather spend extra time with you beforehand than have you commit to something you're unsure about.
Payment for a service covers the treatment performed and the provider's time and expertise. Results vary and cannot be guaranteed (see our Medical Disclaimer). Dissatisfaction with an outcome, a change of mind, or a decision not to continue a treatment plan does not entitle you to a refund.
Prepaid packages and treatment series are non-refundable and non-transferable to another person, and cannot be applied to a different service unless we approve it in writing at our discretion.
Unused sessions expire 12 months from the date of purchase.
Membership dues are non-refundable, including for months in which benefits go unused. Membership benefits do not roll over unless the membership agreement expressly states otherwise.
You may cancel your membership at any time with 30 days' written notice. Cancellation stops future billing; it does not refund dues already paid. Your membership benefits remain active through the end of the paid billing period.
The full terms of your Solen Ritual or Solen Reserve membership agreement govern in the event of any conflict with this policy.
All retail product sales are final. Products cannot be returned or exchanged once purchased.
Exception — defective or damaged product: If a product is defective, damaged, or was dispensed in error, contact us within 7 days of purchase. We will replace it at no charge. This does not apply to products you simply didn't like or that didn't produce the result you hoped for.
Gift cards are non-refundable and cannot be redeemed for cash. They are transferable to another person. Consistent with Florida law, Solen Wellness gift certificates do not expire and carry no dormancy or service fees.
Fees charged under our Cancellation / No-Show Policy compensate us for reserved time and are non-refundable and non-transferable.
If a deposit or prepayment is collected for a specific service, it is applied to that service and is non-refundable, except where Solen Wellness cancels and cannot reschedule you.
If Solen Wellness cancels a service and cannot reschedule you, or is unable to provide a service you have already paid for, you will receive a full refund of the amount paid for that service.
If our provider determines during your consultation or on the day of service that a treatment is not medically appropriate or safe for you, no refund is owed for the consultation, but any prepayment for the declined treatment will be refunded or applied to an appropriate alternative service at your choice.
Some services include a follow-up assessment window at no charge — for example, neurotoxin treatments may include an assessment at 10–14 days post-treatment.
Any adjustment, additional product, or correction offered within that window is a courtesy at our clinical discretion, not an entitlement, and is not offered in place of a refund. Touch-up considerations may be withdrawn where a client did not follow aftercare instructions or did not fully disclose relevant medical history.
If you are unhappy with a result or experience a complication, please contact us first at 786-485-3121. We take this seriously and want the chance to evaluate you in person. Depending on our clinical assessment, we may offer a follow-up visit, an adjustment, or a referral. Reaching out to us costs you nothing and is always the fastest path to resolution.
If you dispute a charge with your card issuer without first contacting us, we reserve the right to provide the issuer with your signed consent forms, service records, and this policy as documentation, and to decline future service.
Questions before you purchase? Please ask. Reach us at 786-485-3121.